Niseko Resort Patrol Phone Numbers

Niseko Grand Hirafu

+81 136-22-3760

Niseko Hanazono

+81 136-23-0104

Niseko Village

+81 136-44-2211

Niseko Annupuri

+81 136-58-2080

Niseko Moiwa

+81 136-59-2511

Rusutsu

+81 136-46-3111

Police and Emergency Services

For emergencies requiring police assistance:

Police: 110

For medical emergencies, fire, or ambulance services:

Fire / Ambulance: 119

How to Call for Help in Niseko

Niseko is one of Japan's most popular ski destinations, attracting visitors from around the world each winter. While most days on the mountain are incident-free, it is important to know who to contact if you or someone in your group requires assistance.

One point that often surprises visitors is that Niseko United is made up of multiple resorts. Although the resorts are interconnected, each ski area operates its own patrol team and emergency response procedures.

If an accident occurs, contacting the correct resort patrol can help ensure assistance reaches you as quickly as possible.

Know Your Location Before Calling

Before making a call, try to identify which resort you are currently in. If possible, provide the nearest lift, run name, gate number, or any other identifying landmark. This information helps ski patrol locate you more quickly.

If there is a serious injury or emergency, remain calm and provide as much information as possible about the situation, including the number of people involved and the condition of the injured person.

Save These Numbers Before You Ski

Mobile reception is generally good throughout Niseko, but searching for emergency numbers after an accident is not ideal. We recommend saving the relevant patrol number in your phone before heading onto the mountain each day.

If you plan to ski off-piste or enter backcountry terrain, additional preparation is essential. Make sure you understand current conditions, carry appropriate safety equipment, and know how to use it. If you are unfamiliar with the terrain or conditions, hiring a qualified guide is always recommended.

The best way to stay safe

Safety on the mountain starts with good decision-making. Always be aware of your location, understand which resort area you are in, and make sure you know how to return safely to lifts, marked runs, or resort facilities. Choose terrain that matches your ability level and avoid venturing into areas that are beyond your experience, particularly in poor visibility or unfamiliar conditions. If you are unsure about where to ski, current mountain conditions, or your ability to navigate the terrain safely, booking a qualified guide or instructor is one of the best investments you can make. They can help you explore the mountain safely while building your skills and confidence. For more information on mountain safety, avalanche awareness, and off-piste travel, be sure to check out our other safety-focused blog articles. For more information on mountain safety, read our off-piste safety guide and our Japan avalanche forecast guide.

Final Thoughts

Hopefully, you will never need to use these numbers. However, knowing who to call and how to reach them can save valuable time when an incident occurs.

Before heading onto the mountain, take a moment to save the patrol number for the resort you are skiing and make sure everyone in your group knows what to do in an emergency.